At Rocky Collective, we are committed to delivering your order as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times
Estimated delivery times:
- United States: 7–15 business days
- International: 10–25 business days
Delivery times are estimates and may vary depending on customs, holidays, weather, and carrier delays.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Please allow 2–5 business days for tracking information to update.
Shipping Costs
Shipping charges are calculated during checkout.
From time to time, Rocky Collective may offer free shipping promotions.
Delayed or Lost Packages
If your package has not arrived within the estimated delivery time, please contact us:
support@shoprockycollective.com
We’ll work with the shipping carrier to resolve the issue as quickly as possible.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
Rocky Collective is not responsible for delays or delivery issues resulting from incorrect addresses provided during checkout.
Customs & Import Duties
International customers are responsible for any customs duties, taxes, or import fees required by their country.
Contact Us
Questions about shipping?