Who we are
Rocky Collective we operates the website https://shoprockycollective.com. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data when you visit or make a purchase from our website.
Comments
If visitors leave comments on our website, we collect the information shown in the comment form, along with the visitor’s IP address and browser information to help detect spam.
We reserve the right to remove comments that are abusive, misleading, promotional, or otherwise inappropriate.
Media
Customers generally cannot upload images to our website. If image uploads are enabled in the future, users should avoid uploading images containing embedded location data (EXIF GPS), as visitors may be able to download and extract this information.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Our website may include embedded content such as videos, images, maps, or social media posts from third-party websites. Embedded content behaves in the same way as if you visited the third-party website directly.
These websites may collect information about you, use cookies, and monitor your interaction with the embedded content according to their own privacy policies.
Who we share your data with
We only share your personal information when necessary to operate our business and fulfill your orders.
This may include:
- Payment processors (such as WooPayments/Stripe)
- Shipping and logistics providers
- Email service providers
- Website hosting services
- Fraud prevention and security services
We do not sell or rent your personal information to third parties.
How long we retain your data
We retain personal information only for as long as necessary to:
- Process and fulfill your orders
- Provide customer support
- Comply with legal, tax, and accounting obligations
- Prevent fraud and maintain website security
Customer account information remains available until the account is deleted or as required by applicable law.
What rights you have over your data
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information where permitted by law.
- Request a copy of your personal information.
To make any of these requests, please contact us at:
support@shoprockycollective.com
Where your data is sent
Information submitted through our website may be processed by trusted third-party providers that assist us with:
- Payment processing
- Fraud prevention
- Website hosting
- Order fulfillment
- Email communications
These providers are only given the information necessary to perform their services and are required to protect your data.
Information We Collect
We may collect the following information when you use our website:
- Name
- Billing and shipping address
- Email address
- Phone number (if provided)
- Payment information (processed securely by our payment providers)
- Order history
- IP address
- Browser type and device information
- Website usage data through cookies and analytics
We collect this information to process orders, improve our services, prevent fraud, and provide customer support.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and shopping experience
- Detect and prevent fraud
- Comply with legal obligations
- Communicate with you regarding your purchases or customer service inquiries
If you subscribe to our newsletter, we may also send promotional emails. You can unsubscribe at any time.
Payment Processing
Payments on Rocky Collective are processed securely through trusted third-party payment providers, including WooPayments and its payment processing partners.
We do not store your full credit or debit card information on our servers. Payment providers process your payment information according to their own privacy and security policies.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Rocky Collective